Job Description:
The Customer Service Representative will act as the first point of contact for customers at Quadryson Autos UK. You will handle inquiries, process bookings, and ensure that customers have a positive experience from start to finish. Excellent communication skills and a customer-centric approach are essential.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person
- Schedule vehicle service appointments and process payments
- Provide customers with updates on their vehicles
- Resolve complaints and issues professionally
- Maintain accurate customer records
Key Performance Indicators (KPIs):
- Customer satisfaction scores
- Response time to customer inquiries
- Appointment booking accuracy
- Number of resolved issues
Required Skills:
- Excellent verbal and written communication
- Strong organisational skills
- Customer service experience
- Ability to multitask and manage time effectively
Person Specification:
- 1+ year of experience in customer service
- A friendly, approachable demeanour
- Ability to work in a
fast-paced environment - Strong problem-solving skills.
