Job Description:
As the Lead Technician at Quadryson Autos UK, you will oversee the day-to-day operations of the technical team. You will ensure that all vehicle repair and maintenance work is carried out efficiently and meets the company’s high-quality standards. You will act as the primary point of technical expertise and problem-solving, ensuring the team is well-coordinated and customers receive top-notch service.
Key Responsibilities:
- Supervise and lead the technical team, ensuring productivity and quality in vehicle repairs and maintenance
- Perform complex diagnostics, repairs, and servicing on various vehicle models
- Ensure compliance with health and safety standards
- Liaise with service advisors and ensure effective communication with customers
- Train and mentor junior technicians and apprentices
- Ensure all repairs and maintenance tasks are completed on time and meet quality standards
- Provide technical expertise and support on complex issues
Key Performance Indicators (KPIs):
- Vehicle turnaround time
- First-time fix rate
- Customer satisfaction ratings
- Technician team productivity
- Compliance with safety regulations
Required Skills:
- Expert knowledge of vehicle mechanics and diagnostics
- Experience with vehicle repair technologies and tools
- Strong leadership and team management skills
- Excellent problem-solving abilities
- Strong communication and customer service skills
Person Specification:
- 5+ years of experience in automotive repair and diagnostics
- Experience in managing or leading a team of technicians
- Detail-oriented with a focus on delivering high-quality service
- Ability to handle high-pressure situations
- Commitment to ongoing training and development
